We send out two overdue notices approximately a week apart when an item is overdue, and then we send out a fines / fees notice.
We will also call you to let them know that you have late items.
If you are returning an item, please let the person at the check-out desk know that it is a late or lost item.
Individuals may contest charges for damaged, missing, or lost materials borrowed from Olympic College Libraries ("Libraries"). The Libraries intend to provide a fair and impartial review for each individual's case while exercising their responsibility for stewardship of their collections.
Step 1: Verbal Consultation
Within 90 days of the date that the charges were incurred, speak with the Circulation Supervisor and explain why you believe the charges should be reduced or dismissed.
Step 2: Written Appeal
If you disagree with the outcome of your consultation with the Circulation Supervisor, complete a written appeal using the Library Fines and Fees Appeal Form (available from the Circulation Supervisor), and submit it to the Circulation Supervisor within 120 days of the date that the charges were incurred. The appeal will be reviewed by a library committee and a written response will be mailed to you within 30 days of receipt. Once the committee makes a decision, the appeal process will end.
Only the person in whose name the charges appear may appeal the obligation.
Library staff will only consider appeals made within the stipulated timeline.
Reasons generally not regarded as valid for canceling or reducing charges:
•Lack of knowledge of Libraries policy
•Disagreement with the Libraries fine or fee structure
•Inability to pay fees and charges
•Material loaned to a third party
•Non-receipt of Libraries reminder notice
•Returning items to other Libraries besides OC
•Being out of town
•Forgetting the due date
•Term breaks, leaves, vacations, exams,car problems, etc.